Research Podcast

Has there ever been a time when you sent a text message to someone like a friend for example and did not receive the response you hoped for? Sometimes leaving you wondering what went wrong and whether it was something you said? Maybe it was not what you said but how you said it or in this case typed it. Often we don't consider how our tone can come across to another person when we communicate, we mean it one way and the receiver hears it another way, and what if you recruit the help of ChatGTP to provide tone ideas to avoid unwanted tone incidents? 

URL: https://www.readspeaker.com/blog/brand-tone-of-voice/

To help understand these dilemmas speakers Robin Kermode and Sian Hansen discuss the importance of a person's tone of voice when it comes to communicating with others whether it is through messaging or face-to-face in the episode Mastering your Tone of Voice: ChatGTP vs Humans of the podcast The Art of Communication. Kermode and Hansen do a great job of going in-depth about what are good tones and what could be considered bad tones, especially in a professional email. There are different tones for different settings and occasions, it also depends on what you want to say to the person that you want to say it to. 

URL: https://medium.com/wehearthealthliteracy/find-your-voice-and-tone-69d5b3a15eb9

The chapter About Communications in the textbook Communicating Online, explains how people depend on other's behavior when interacting to communicate successfully as shown in the quote, "People’s facial expressions, gestures, and tone of voice, for example, generally provide clues about what they are trying to say" (Green, 2017, p. 31) but they also use it to understand what it is the person means with their words, "We can usually tell a lot about people’s meaning by considering not only what they say but how they say it"(Green, 2017, p. 31). Kermode and Hansen provide examples of this through an example of such as when Kermode displays how the sentence "I really don't want to go to that party" (Kermode & Hansen, 2024, 2:08)can be taken as aggressive in a text because it is a flat sentence that makes it hard to see what the person meant. So it is important to analyze what our tone is when we communicate with others whether it is online or not because it can often confuse the meaning we want to share.

References

Green, J. M. (2017). Communicating online (p. 31). McGraw Hill Education Create.

Kermode, R., & Hansen, S., (Hosts). (2024, Jan 5). Mastering your Tone of Voice: ChatGTP vs Humans (No. 41) [Audio podcast]. In The Art of Communication. Robin Kermode. https://open.spotify.com/episode/233fmjAJINMGj5CCQWq85q